Terms and Conditions of Use:

Please read these terms and conditions carefully.

By using this service you are bound by the terms, conditions, and limitations contained here within this policy. The terms and conditions of this policy may be modified from time to time, and will apply to all users, and/or by completing a reservation, or other payment through this service, you acknowledge and agree to have read and understand the following terms and conditions set out below.

Securing a Booking:
  • A Booking request can be submitted from this website.
  • All rooms in the hostel are available to any client prior to being secured by a reservation and payment.
  • Availability of rooms is limited.  A request does not guarantee a reservation. A hostel staff member will provide you will availability of rooms and beds (dormitories) after your request is made.
  • Bookings will be confirmed in a response email from Dreamkapture Hostel. It is possible that you will be requested to make a deposit to secure this booking.
  • Bookings are made by room type and not by specific rooms.
  • It is possible your booking could be altered by necessity of spaces, room availability, unforeseen issues with a room or the hostel, time of arrival or departure, etc.

Payment Methods:

To secure your reservation or booking Dreamkapture Hostel may require a deposit or possibly a full payment in advance. This deposit payment can be made by direct bank deposit here in Ecuador, bank transfer, money wire, or possibly using an online credit card payment. 

The hostel and/or billing service may require credit card details in order to process and guarantee your reservation. The will depend on the method used for securing the reservation. Required information for processing the credit card are as such:
  • Your Full Name
  • Gender
  • Country of Origin / Nationality
  • Your Email Address
  • Type of Credit Card
  • Credit Card Number and Verification Number on the back of card
  • Expiration Date
Confirmation of Booking and Payments:

By using this online payment method you are consenting and authorizing Dreamkapture to process your payment and bill your account for the stated funds.

When a payment is received and confirmed, a confirmation email will be sent to the person making the booking. Until such an email is received, there is no confirmation regarding your transaction. Dreamkapture Hostel will not be responsible for undeliverable emails, emails going to junk, spam or trash files by your email server. It is the sole responsibility of the client to provide us with a correct and functioning email address. Email addresses ending in: unlugar.com are unacceptable because they are undeliverable emails from us. If this applies to your email address, you will need to provide another email address which can receive emails.

Cancelations:

By making a reservation with the hostel, you accept and agree to all the relevant cancellation and no-show policy of the hostel.All cancelations must be submitted by email and only apply to hostel bookings. Cancelations will be in one of the following categories.
  • 72 hours prior to the date of your reservation: 0 zero fee will be charged.

  • Less than 72 hours to 25 hours prior of the date of your reservation: 50% of the price of the booking will be charged to your credit card.

  • Less than 24 hours of the date of your reservation: 100% of the price of the booking will be charged to your credit card.

  • All No-Shows will be charge 100% of the booking price.
If you wish to review, adjust or cancel your reservation, please refer to the confirmation email and then submit changes by email to Dreamkapture hostel. Please note that you may be charged for your cancellation in accordance with the hotel’s cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of the hostel carefully prior to making your reservation.

Refunds:

When a refund option is applicable, the refund will be made in the most convenient method for the hostel. Refunds will not be instantaneous and will require time to process. Any fees, charges, or deductions required to make the refund will be assumed by the client. The hostel will not be responsible for such charges by the bank, credit card, or any other services used in making the refund to the client. Any such fees or charges required for facilitating the refund will be deducted from the amount returned to the client.

Security and Privacy:

Dreamkapture Hostel use high ethical standards and respects your privacy. We understand that people can be concerned about entering private and personal information into a website on the Internet. Your personal information is not sold, shared, given, or distributed in any way to third parties. Your information is used by only Dreamkapture to secure payment, make reservations on your behalf, and to contact you directly. Information will only be used in connection with Dreamkapture’s bank(s) to secure payment or to make a refund.
Our software services will encrypt all transactions placed online so that it cannot be read while being used on the Internet.

Limitation and Exclusion of Liability:

Dreamkapture Hostel does not warranty this site, its servers, or emails and their contents sent from us are free of viruses. We will not be liable for any damages or loses arising from the use of this site. Nor will Dreamkapture Hostel be liable for expenses, demands, including without limitation, attorney fees or cost arising out of or in connection with the use or dissemination of personal information pertaining to you in accordance with this privacy policy and your consent.

Disclaimer:

We cannot accept any liability where the hostel booking could not be fulfilled due to circumstances which we could not, even with due care, have foreseen or avoided. Such events may include, but are not limited to: war, threat of war, civil commotion or strife, hostilities, labor strikes or other industrial disputes, natural disasters, fire, act of God, terrorist activities, technical problems with transportation, cancelations of flights, closures of airports, ports and/or ferries, you missing any such transportation, quarantines, epidemics, weather conditions, government actions or other events outside our control.

Dreamkapture does not warranty or give any assurances as to the operation of this website. Access to the website may be interrupted, restricted, or delayed for any reason. Dreamkapture Hostel disclaims all responsibility for any damages (including without limitation, financial loss, damages, or any other consequential losses) arising from contact, use, or inability to use the information appearing on our website(s). 

Dreamkapture Hostel will not be responsible for undeliverable emails, emails going to junk, spam or trash files by your email server. It is the sole responsibility of the client to provide us with a correct and functioning email address. Email addresses ending in unlugar.com are unacceptable because they are undeliverable emails from us. If this applies to your email address, you will need to provide another email address which can receive emails.

The above policy can be amended, altered, or changed at any time in order to make corrections, alterations, and improvements to our policy and services.

If you have more questions... visit our Frequently Asked Questions page: Frequently Asked Questions

If you would like to inquire about availability or to schedule a reservation ...

click these buttons for reservation requests and more information

Room RequestSimple Map to Dreamkapture